What are you doing to reduce churn for your SaaS product?

Customer interviews w/ a scientific process + data & qualitative sentiment analysis.

As it stands right now - we're trying to connect with active users to determine a little bit about their pain points - its pretty gradual and a one by one type of thing - not the most labour effective strategy but its been really insightful to understand exactly how people are using the software - putting a face to the name so when they look to cancel - prior to doing so (we hope) they reach out to us (who they now know personally) to talk about those pain points.

We're tackling churn like debugging code - carefully tracing through user feedback and offering solutions faster than a speeding compiler! How about you - any secret anti-churn coding spells up your sleeve?

Reducing churn is key for us. A few things that have helped: 1) Really nailing onboarding and getting users to see value quickly 2) Proactively reaching out to at-risk users with tips, support and incentives 3) Continuously analyzing churn data to ID patterns & areas to improve the product. Would love to hear what's working for others too!

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