What are the essential questions you'd ask the users of your product to help you improve it?

Question

If you had to poll the users that don't use your product on a regular basis, what are the 3-5 questions you would ask them, to better understand their needs and reasons for dropping out?

Clément Jacquelin · Accepted Answer

- Do you know what our product do?
- Which features do you find the most useful?
- Why did you choose to do this over that?
- What would make doing your work easier?

Globally if I can give an advice, try to ask open questions.

Rashmi Gupta · Answer

why have you dropped it and what are you choosing instead

Robin · Answer

@jacquelinclem thanks a lot!

Adrian Topka · Answer

@utsav_shah3 Why? What is the point to ask them about all the things around, when you can just ask them directly?

Adrian Topka · Answer

- Why did you resign? :)

Oleksandra Zubal · Answer

why do you think this product might fail?

Audrey Rampon · Answer

@mayank_gupta11 Brilliant! Thank you very much :)

Bertram Glover · Answer

Thanks for sharing. I found a lot of interesting information here. A really good post

Robin · Answer

@alex_z5 Love this question!

Aaron Tran · Answer

How disappointed would you be if you could no longer use this product?

A. Very disappointed
B. Sort of disappointed
C. Not disappointed)

sulyman moyo · Answer

@rashjbp direct

Audrey Rampon · Answer

Thanks @jacquelinclem, I appreciate your advice!

Audrey Rampon · Answer

Thanks @rashjbp!

Mayank Gupta · Answer

@audrey_rampon My pleasure helping you out.

Mayank Gupta · Answer

1. Did you understand the purpose of my product by using it
2. How easy was navigating through the app
3. Did you face any difficulty in using

What are the essential questions you'd ask the users of your product to help you improve it?

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