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  2. What are the best ways to conduct customer interviews?

What are the best ways to conduct customer interviews?

niloy
3 replies
I would love to know how different businesses interview their customer to gather feedback.

Replies

Josh Werner
GrahamSnaps
We have only done this once, with the help of a company, but we offered a visa gift card. They had them fill out a generic survey that got our ideal customers (you cannot make it too obvious who you are targeting or they will pretend). The actual questions coincided with a few personas we came up with ahead of time. For a design feedback approach the https://www.thesprintbook.com/th... is the gold standard.
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niloy
KBaseBot
Launching soon!
@villainjosh Thanks a lot, at this stage, it seems to be the most difficult task for me but i am trying to learn the strategy.
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Mark Lense
Recently I was reading an article about how you can interact and improve this interaction with customers and came across an article on Customer Relationships which presented various tips and tricks on how and where to collect customer feedback. Quite often, companies neglect quite simple things and lose their credibility because of this.
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