What are some unexpected challenges you've encountered when implementing AI for customer insights?
Do
2 replies
AI is powerful for understanding customers, but often there’s more to it than just the technology. At Sky Solution, we’ve learned that data quality and customer context make a huge difference. How do you approach these challenges?
Replies
Emily Willis@emily_willis1
Marlee
At Marlee our biggest challenge is making AI technology as easy to use as possible. (which we're still working on in our new app!)
Share
I was surprised by how resistant some team members were to adopting AI tools for customer insights. It took a lot of education and demonstrations to show them the benefits before they warmed up to the idea.