The Right and Wrong of Community Building
Samyak Tripathi
4 replies
First, let's revise what a community is and is not about, okay?๐
1. ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐ญ๐ฒ ๐๐ฌ ๐๐จ๐ญ ๐๐๐จ๐ฎ๐ญ ๐๐จ๐ฎ (๐๐ฎ๐ญ ๐ฐ๐ก๐๐ญ ๐ฒ๐จ๐ฎ ๐๐ซ๐ข๐ง๐ ๐ข๐ง๐ญ๐จ ๐ญ๐ก๐ ๐๐๐ซ๐ค๐๐ญ)- People do not opt into communities as they do for Email Newsletters.
It's about them Not You!
So do not do childish activities that piss everyone off in your community.
๐. ๐๐๐ฏ๐๐ง๐ฎ๐ ๐๐ญ๐ญ๐ซ๐ข๐๐ฎ๐ญ๐ข๐จ๐ง ๐ข๐ง ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐ญ๐ข๐๐ฌ- Most people plan to do Community Marketing the way they do Traditional Marketing Funnels.
People are talking about Community Qualified Leads and everything without the context of how a community works.
Cause of this uneducated thought, people start putting off their communities as promotional channels for their Content Marketing Campaigns or their Lead Gen Campaigns.
Oh, I know the 'How will I convince my Boss Argument'!
In One Sentence, Would you like to be in such communities?
Also,
Attribution of Revenue Comes when people enter Community in the How did you hear about us field on your Demo/Pricing Requests forms.
Community-Led Growth is not about hitting new users, it's about hitting new areas of conversations and relationships.
๐๐ก๐ข๐ง๐ค ๐จ๐ ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐ญ๐ข๐๐ฌ ๐๐ฌ ๐๐ซ๐๐ง๐ ๐๐ฏ๐๐ง๐ ๐๐ฅ๐ข๐ฌ๐ญ๐ฌ, people who don't particularly recommend your product (so to say) but do refer to whatever your business stands for and share it with their colleagues, bosses, and social media friends.
Let's move forward.
๐. ๐๐จ๐ฎ ๐๐ซ๐ ๐ฃ๐ฎ๐ฌ๐ญ ๐ ๐๐๐ซ๐ญ ๐จ๐ ๐๐จ๐ฎ๐ซ ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐ญ๐ฒ- It is very natural to think that you own a community, but that's certainly not how people behave. You have to become a loyal member of your community like others.
Hence consistently engage in other conversations and spark new ones too.
You can never Own a Community, you can just influence it.
(Start with observing your behavior in the communities you are in currently).
๐. ๐๐๐ซ๐๐๐ง๐ข๐ง๐ ๐๐ง๐ ๐๐๐ฅ๐๐ฏ๐๐ง๐๐ ๐ข๐ฌ ๐๐ฏ๐๐ซ๐ฒ๐ญ๐ก๐ข๐ง๐ - This ties to another point that communities are not about numbers, they are about relevant conversations.
Hence do everything it takes to make the community Relevant & Specific.
Now,
A community can be a cool little channel that everyone wants to get the most out of today, but you have to understand the Pros and Cons of every channel to make an informed decision for your marketing strategy this quarter.
Otherwise, you'll mess up the whole thing.
Disagree with what I think, or wanna add something?๐ค
I'm happy to be enlightened...
Replies
Maxwell Davis@maxwellcdavis
Hey thanks for sharing ๐
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WorkHub
Very well written. Thank you for sharing it here so that the community can benefit.