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  2. The one thing most SaaS companies ignore, costing them...

The one thing most SaaS companies ignore, costing them thousands in revenue!

Chandan Rajbongshi
3 replies
Imagine converting more free trials into paying customers without spending a dime on ads. That’s the power of killer onboarding UX design for your SaaS! 👉 Here's the deal: Onboarding UX isn’t just about teaching users how to use your product; it’s about making them feel at home, ensuring they see value in what you offer from the get-go. Step 1: Simplify your sign-up process. Make it so easy, a toddler could do it. Step 2: Personalize the welcome. Use their name, industry, or role to tailor the experience. Step 3: Implement a guided tour focusing on the 'Aha!' moment, where users immediately see the value in your product. Step 4: Feedback loops are crucial. Ask for feedback early and often to continuously improve the experience.

Replies

Gene Nemirovsky
Absolutely, at its heart, everything should spin around user experience and customer care. In today's digital world, peppered with AI and virtual interfaces, it's easy to drift away from a personalized, human-centric approach. This oversight not only undermines the potential for connection but also, as you've pointed out, could lead to significant revenue loss for not only SaaS companies but any other company. The onboarding process should feel less like a routine formality and more like a warm, welcoming handshake - customized, intuitive, and with a clear demonstration of value from the very first interaction. Ensuring that every step of the user journey, not just onboarding, embodies this ethos of user-centric care is what sets apart truly successful companies.
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Chandan Rajbongshi
@gene_nemirovsky So true its like greeting people like we do in real should be implemented digitally as well through good UX
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Launching soon!
One of my past clients which was a B2B SaaS company, they were running heavy ads on LinkedIn and conducting industry conferences. They got a lot of new signups through these activities but guess what happened next after people created an account - Nothing. Because the onboarding had a locked wall saying "Upgrade". This was such a HUGE blocker for them. Most new users were dropping off from this point. This company didn't consider the kind of experience their users were having.
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