Should you require a credit card for a free trial?
Iuliia Shnai
23 replies
I was analyzing lately different user experiences which includes credit card submission and interested to hear your opinion.
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Sandra Djajic@sandradjajic
No. it scares customers away.
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@inesfenner good point. Do you think it scares all customers?
@iuliia_shnai I wouldn't say it scares them all away, we cant generalize but for me as a customer, it is quite scary
I would suggest requiring feedback/review as a way to extend your trial vs a credit card. No credit card up front, but after a few days have something that's like "Want to extend your free trial? Answer these three questions" or something..
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Depends. for b2c no, b2b might be yes
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@jason_andries1 good points. And I feel that it also works. I know myself when I forget to cancel and continue paying.
This is awful.
Personally, I don't think someone should submit their credit card details for a free trial. I feel its a bit risky.
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@sarvam @iuliia_shnai generally it's those traps that say "If you don't cancel then you get charged" and people use it for a day, move on, and forget to cancel. It's just a hassle.
In B2C no for sure!
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@ksenia_khriptovich Why in B2C not but in B2B maybe?
@ksenia_khriptovich @iuliia_shnai Depends on the business. Most businesses are even less likely to put in a credit card for a trial, because they have to get approval to get the card, etc. I feel like if you ask for a CC up front then it just adds another barrier to entry that people just don't want to fool with.
usually asking for credit card stop users from registering, they are not aware yet if they really need the product, but must to add payment info
In my experience, we even removed registration step to let users "try" and it brings great results!
Provide credit card could be an stopper... so, in my opinion, no.
Absolutely not...
Launching soon!
Probably not if you have other ways of making sure people are not creating accounts again and again to get new trials. You can't charge it so whats the point in taking that info.
Usually, some programs may have temporary test access to the program so that the user can understand whether he needs to buy this software or is it better to subscribe. When a person enters his card details, he is somehow reserved and before the end of the test period he can untie the card if the application does not suit him. I recently came across a similar case when I read reviews on https://milestone-mastercard.pissedconsumer.com/review.html where a person had a similar situation and did not understand at what point the money would start to be withdrawn and whether it was safe.
I hate this, I feel like is such a conversion killer....