Online shopping and customer-centric approach

Hey, Product Hunt community! I'm working on my thesis about Customer Centricity and Data Driven Management in the retail sector, and I'm conducting a quick survey to learn more about your thoughts and feelings towards online shopping. Here is the link to the Google form https://docs.google.com/forms/d/... Won't take long, and it'll help me graduate, so I appreciate any help you can provide with your feedback. I'm also open to change questions or add some if you feel like it's too short, long, vague, etc… Much appreciated :)