Just lunched a product, and is wondering what is the best way to collecting feedback?
Janine Zaaa
6 replies
We just launched our new product and are looking for the best ways to collect feedback from our early users and customers. As a startup, user feedback is critical to building the right product and features. But we want to be thoughtful about how we collect and act on feedback.
Some options we are considering include:
1. Email outreach
2. Interviews
3. Public roadmap with feedback option
4. Product Hunt "ask me anything"
What are some other options we should consider? Look forward to the discussion!
Replies
Anna Sulejewska@anna_sulejewska
On the market there are AI tools that offer analysis of conversations with clients and provide you with the summary of their feedback what can be useful when launching new products
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And what are, in addition to these options, the development of the feedback request event.
Survey with offering a X value gift card for participating (why, time = money)
- make sure you state how long the survey will take, people have limited time and brain space these days.
- google has a built-in survey feature, works good enough
- from the surveys you know whose willing to talk -> use those ppl for UXR
I’ve found the best way is reaching out to all users/sign ups, and giving them the option for a zoom 15min one on one. Have been doing this for a few weeks - I let people book a calendly link, send them through a rough agenda, and then get as much info from the user in the 15mins as possible. I’ve uncovered some amazing things
Surveys through email or social media with some incentivization worked well in the past.