Is using an AI chatbot for your customer service lazy?

Question

Cutting costs on customer service by automating the process could be seen as a disservice to a paying customer. Perhaps i'm wrong.

Justice Ojoka · Accepted Answer

Using an AI chatbot for customer service isn’t lazy. It's about being efficient and scalable.

Callum Jones · Answer

@karishma_yadav3 Agreed. Perhaps training a Chatbot would also be quicker than training a human ha

Answer

AI can handle repetitive questions and free up human agents to handle more difficult issues.

Answer

It's a balancing act. AI can help provide faster responses and 24/7 availability which customers appreciate. But you still need some human touch for complex issues and that personal connection. Maybe use AI for simple queries and routing, but have humans handle the tricky stuff. Just don't over-automate to the point it frustrates customers seeking real help!

Answer

For sure! Chatbots speed up responses and let staff dive into more meaningful interactions with customers.

Malka Parveen · Answer

using chatbots can enhance customer service by speeding up response times and freeing up staff for more personalized interactions.

Callum Jones · Answer

@bakura_abatcha 'Around the clock' being the key thing there

Bakura Abatcha · Answer

AI can improve customer experience by offering prompt responses and around-the-clock assistance.

Callum Jones · Answer

@malka_parveen This is true. I guess if the team are working on improving the platform/service, there will be less need for the help centre anyway....

Is using an AI chatbot for your customer service lazy?

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