How to deal with directional comments from competitors?

Question

Here's the situation: our extension product has been listed on the Chrome Web Store, a platform where developers cannot reply to or delete comments.

A competitor seems to be leaving one-star reviews, claiming that a certain product (of course it's their product) is much better than JobJump.

I’d like to know how you all would handle this kind of issue.

Dzmitry Tsemirau · Accepted Answer

I’d contact support and explain my requirements.

Business Marketing with Nika · Answer

Did they give any specific reasons why they product is good? Because their arguments is pretty shallow.

But as Dzmitry said, I would contact the support and did marketing around that to point out this thing.

This needs to have a good PR and crisis management :)

Sulemna Ola · Answer

I would say focus on what you can control.

Dinesh Chaudhary · Answer

I think focusing on your  product's strengths and encouraging happy users to leave feedback could help shift the balance.

Answer

Honestly, I'd just ignore the bad reviews.

Christopher Gjelten · Answer

Leave one-star reviews on their extension

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