How does customer satisfaction and loyalty impact one's organization's success?
M Abu Baker Habib
14 replies
Replies
Saad Mahmood@saad_mahmood2
Customer satisfaction drives customer loyalty, increases conversion and retention, and helps businesses make revenue.
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@saad_mahmood2 Strongly Agreed
Customer satisfaction is a psychological state reached by a customer after purchasing a product or service. Customer is satisfied when they believe their buying experience was as good as they believed it would be.
@zeeshan_yousaf You have really strong observation
Customer satisfaction is an important factor in achieving success for a business. It is an indicator to measure customer loyalty, identify unhappy customers, and increase conversion/revenue. To make money, businesses need customers. Ideally, these customers are happy, tell their friends about you, and keep coming back.
@choudhary_majid_hussain Exactly right, In order to profit, businesses must have customers; ideally, these customers are satisfied and return on a regular basis.
It is the cornerstone of customer loyalty, and an effective way to identify dissatisfied customers or gauge customer loyalty. It also helps businesses increase conversion rates or revenues.
@rai_ahmad_faraz We appreciate your opinion
Customers are crucial to a company's success; if customers are not happy, they will not come back, and they will certainly tell their friends about their bad experience.
@usama_ahmad1 Thank you for sharing your perspective on this talk.
Customer satisfaction is an essential ingredient in the formula for customer loyalty and conversion.