How Do You See AI Transforming Customer Experiences in E-Commerce?

Question

Accepted Answer

With AI, returns and exchanges could become smoother, offering better solutions without needing human help.

Answer

I see AI helping with faster customer support, Chatbots can handle basic questions, and I can focus on bigger issues.

Answer

AI is transforming e-commerce customer experiences by enabling personalization through product recommendations, chatbots for instant support, and predictive analyticsto anticipate customer needs. It also improves search accuracy, automates inventory management, and enhances fraud detection, creating a smoother, more tailored shopping experience that boosts engagement and retention

Eric Lens · Answer

I think AI will transform product recommendations, making them super accurate and driving more sales.

Oleg Tagobitsky · Answer

@osc_ar In fact, in my experience even pre-defined answers to popular questions - without AI at all - helps a lot. Using AI definitely using AI makes this help much more useful.

Answer

So many AI-powered apps are already out there transforming things up in e-commerce. For instance, Walmart has used generative AI to tweak over 850 million data points in its product catalog. They’re even launching an AI shopping assistant, which is helping them understand what customers really want, and their e-commerce sales jumped by 22% globally from Q2 2023 to 2024.

Oleg Tagobitsky · Answer

@eric_lens yes, this is very promising! Of course the key here is the data for training if really good predictions, but large players (like Amazon) definitely have it.

How Do You See AI Transforming Customer Experiences in E-Commerce?

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