How do you prioritize feedback?

Question

Tanzirul Huda · Accepted Answer

Use a customer feedback management tool and let your customers vote on each feature request. You'll find which one is most important to work on.

Mahsima Dastan · Answer

Yes but it depends on various factors, some users really need some features

Neel Patel · Answer

Align your vision with demand. Demand must be quantified too- meaning, enough people should ask for it.

Nicolò Marchesi · Answer

It seems rather strange... I don't. Don't get me wrong, feedback is highly considered when building new features, but it's more related to why the user needed that specific feature and what kind of problem he was dealing with rather than jumping straight ahead and building what the user requested. It's a spark that should start conversations and questions, but you can understand the underlying problem only after that.

Then, after you've discovered, you can get to normal prioritization and roadmapping.

Javier Solans · Answer

@istiakahmad will learn tips and tricks from Kano model. didn't hear about it before. thanks for the answer! 🚀

ISTIAK AHMAD · Answer

Hey Javier! As the Chief Product Manager of my own upcoming product, I roll with the tried-and-true formulas used by successful product managers. One of my favorites? The Kano Model—it's like the Jedi mind trick of product management. Check it out; it might sprinkle some magic on how you prioritize feedback! ✨

Answer

Prioritize feedback based on its impact, feasibility, and alignment with your goals.

Raju Singh · Answer

First things first, start with what you understand. If not, ask and get clarity. Most of the time, we oblige but don't understand it - as per our capabilities, capacity, the timing of it, and that's where regret creeps in. Every feedback is valuable if we understand it and map it on a scale of capabilities, capacity, and timing of it

ISTIAK AHMAD · Answer

@javi_solans You are welcome my friend. The kano model is very popular among product managers. here is a overview of kano model you can learn from, hope this helps https://drive.google.com/file/d/...

Answer

@javi_solans It's okay if your goals aren't always perfectly aligned with your users' goals. The important thing is to keep the user in mind and make decisions that will ultimately benefit them in the long run.

Javier Solans · Answer

@pethron thank you for the answer. This is what I was thinking. That's why I have set up a page where all requested feedback is stored there but then afterwards I decide exactly what I'll be working on. Also, most requested feedbacks are from free users!

Javier Solans · Answer

@bukhari817 what if my goals are not aligned exactly with my user ones? I'll try to do it :)

Javier Solans · Answer

@tanzirulhuda right now I am using featurebase for feedback. it let's users to upvote the requested features, let's see how it goes. thank you for the reply

How do you prioritize feedback?

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