How do you prioritize features when user feedback conflicts with your long-term vision?

Question

1. First, it's essential to thoroughly analyze user feedback and uncover the underlying needs. Oftentimes, users are not pointing out a specific problem but expressing dissatisfaction with a particular scenario, which might already be part of your long-term roadmap.

2. If there is indeed a significant conflict between user feedback and the product vision, I suggest being transparent rather than hiding the truth. It's even better to communicate openly with users-perhaps even recommending a product that might better suit their needs.

In conclusion, I believe that the long-term value of a product will always shine through, and maintaining a good relationship with users is undoubtedly a critical factor.

Business Marketing with Nika · Accepted Answer

@zhiqi_shi This is very hard because the bigger company is and a lot of people in management, the worse for new suggested and applied features. But I have heard many founders to apply those who are asked by already paying users/clients. If there is a massive inquiry.

Zhiqi Shi · Answer

@busmark_w_nika I often encountered this kind of situation when I was in a big company.

sietse schelpe · Answer

Listen analyze and go to drawingmap, than market research

Business Marketing with Nika · Answer

Do you have any personal experience? What did they want from you?

Zhiqi Shi · Answer

@busmark_w_nika Small companies face greater survival pressure, so it's understandable. Big companies usually have complex review process, which allow for more adjustments to be made, sometimes it's not that difficult.

How do you prioritize features when user feedback conflicts with your long-term vision?

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