How do you prioritise/manage feedback from customers?

Question

Interested to hear what strategies others are using from positive/negative feedback when improving their service or saas.

Fraser B · Accepted Answer

@sentry_co Couldn’t agree more 👍 It’s very easy to fall into a loop trying to please everyone.

Benjamin Thomas Clark · Answer

I think filtering and prioritizing feedback is key. Look for common themes or repeated points to surface the most important issues to address. Also pay attention to feedback from your most engaged users who really get your product. Can't listen to everything but gotta keep an ear to the ground to understand your customers and iterate in the right direction. Just my 2 cents!

André J · Answer

Feedback comes in many shapes and forms. Feedback is great. but it shouldn't define your product position. What you say No to is more important than what you say yes to. So you really can't listen to all of the feedback. But feedback can highlight your blind spots, and help nudge you in the right direction. IMO.

Zane Ryan · Answer

@sentry_co I completely agree

Hannah Grace Sullivan · Answer

I think feedback is invaluable but has to be balanced with your own vision. Definitely don't just blindly follow it all. Use it to understand pain points and get ideas, but ultimately make calls based on your product strategy. Saying no to the right things, like you said, is key. But feedback shouldn't be ignored either - it surfaces important issues you may miss. The art is in striking the right balance!

M Fikri · Answer

I prioritize customer feedback by categorizing it (e.g., feature requests, bug reports), assessing its impact and effort, and aligning it with business goals. High-impact, low-effort items get top priority. Regularly reviewing and closing the loop with customers ensures continuous improvement.

How do you prioritise/manage feedback from customers?

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