How do you prepare for FAQs?
Kshitij
22 replies
Hey, community, I'm launching for the first time this Friday, and I wanted to prepare some FAQs before the launch so I can better handle things on launch day.
Do you have any tips/have you seen any patterns on what broad categories/types of questions I should prepare for in advance?
I have noticed things around Pricing, the future roadmap, feature explainers, and Privacy and Security to name a few. But I'm curious to hear all your opinions on this; thanks!
Replies
Alexander William Hawkins@alexanderwilliamhawkins
From my experience, the most common FAQ categories are: pricing/plans, key features, integrations, data privacy/security, mobile apps, and roadmap. I'd also prep answers for questions comparing your product to main competitors. And have a solid FAQ on your support process - response times, channels, etc. One tip: keep all answers concise but with links to detailed info if needed. Hope this helps & best of luck with the launch!
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@alexanderwilliamhawkins Thank you so much!
Very comprehensive and helpful. I covered most of them, but I missed mobile apps & FAQs on support process topics, would be adding them right away in my prep :)
Great advice, @alexanderwilliamhawkins!
I'd also suggest preparing for questions about user onboarding, such as how easy it is to get started with your product and any resources available for new users. Another important category is customer testimonials or case studies—people love to hear about others' success with your product. Lastly, have a section for technical requirements and compatibility to address any concerns right away.
Best of luck with your launch, @kshitij11 ! What kind of product are you launching?
Sounds interesting, thank you @ashikhameed !
I added the onboarding / technical requirements and will now add the ones to customer testimonials, too. I was thinking of having them as reviews on our product instead of answering them to people on the launch.
@ashikhameed Also, We're launching Inrō - An Instagram marketing automation platform this Friday, 12th. You can check out the teaser here (https://www.producthunt.com/prod...)
I suggest having FAQs about the cancellation process and any associated fees. Clear info helps avoid confusion.
I'd suggest FAQs about data backup and recovery options. Users value knowing their data is safe.
Including FAQs about any integrations with other popular tools can be very helpful. It adds to the product's appeal.
Make sure to cover FAQs on how users can provide feedback or suggest new features. Engagement is crucial.
@debra_hetrick Interesting, from a launch perspective - what would you prepare for this? Because people would just give the feedback on the launch post right?
Consider FAQs about the typical response time for customer support. It sets clear expectations.
I’d recommend adding FAQs about the billing cycle and any discounts available for annual subscriptions.
Ensure you have FAQs about any accessibility features of your product. It’s an important aspect for many users.
@jackson_oscar Interesting, accessibility in what sense? Can you give a couple of examples on what the question would be like for a product like ours?
Prepare FAQs on the different use cases of your product. It helps potential users understand its versatility.
Preparing FAQs is like setting up the ultimate roadmap for your launch day journey! From deciphering pricing puzzles to navigating the twists of feature explanations, you're gearing up to be the FAQ guru of your debut. What FAQs are you hoping will make a guest appearance on your launch day red carpet?