How do you maintain customer service during the holiday period?
Fabian Maume
9 replies
Customer success is critical to any business, how to make sure to maintain good quality of service over the holiday period when most of your team is on vacation?
Any tip welcome, I will start by sharing mine: make sure to have proper out of office automation setup for your support email. Snoooz can help with that.
Replies
Zakir@devzakir
JuggleHire
I don't, I usually add a notice about the working hours and weekend.
Share
Promomix
I ensure adequate staffing, set clear expectations, provide training, use automation for routine tasks, prioritize timely responses, and express holiday greetings in communications.
Snoooz sounds pretty cool! I really appreciate your email support management for holiday!
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Snoooz AI
@mdeluar7 Thank you, Delur, for your kind words! May I ask how big is your customer base? At Snoooz, we personalize Out-of-Office (OOO) messages by utilizing CRM data, presently integrating with Salesforce. We're curious to learn more about your CRM and user base to explore potential integration opportunities with Doplac CRM.
@victoria_dash Great! Then I'm going to share my CEO's LinkedIn profile here you can go further about integration!
Here you go: https://www.linkedin.com/in/mdmh...
Ensuring high-quality customer service during the holiday period is crucial. At JetSoftPro, a software development service, we recommend implementing a well-defined out-of-office strategy, including automated responses for support emails. Additionally, having a backup team or streamlined processes in place helps maintain a seamless customer experience. For a detailed approach, check out our comprehensive marketing strategy guide, where we delve into strategies for consistent customer success:
https://jetsoftpro.com/blog/from...
Snoooz AI
@t_vdovychenko Thanks Tatiana for sharing these valuable insights! Ensuring top-notch customer service during the holiday season indeed plays a pivotal role. At Snoooz, we specialize in helping businesses manage their Out-of-Office (OOO) communications effectively. Our personalized auto-responder feature can streamline your OOO strategy, ensuring prompt and customized responses for support emails.
We appreciate your emphasis on backup teams and streamlined processes for a seamless customer experience. We believe our product can complement these efforts by providing a detailed and automated approach to OOO management.
We invite you to try Snoooz and take advantage of our limited-time 100% free offer this holiday season. Thank you once again for the insightful tips, and we look forward to potentially collaborating with JetSoftPro.
Lancepilot
How about a separate even a small support team for providing service to customers on weekends?
Snoooz AI
Thank you @fabian_maume for mentioning Snoooz
After dedicated efforts, we've created an incredible Out-of-Office assistant just in time for the holidays. It's designed to help you disconnect from work and embrace a well-deserved break.
We invite everyone to try Snoooz and share thoughts and ideas. We really value feedback and it will help us refine and perfect our out-of-office solution.