How do you handle with negative comments/feedback?
Business Marketing with Nika
61 replies
The negative feedback:
– on your person;
– on your product;
– on your company;
– on your employees;
– on your customers?
Do you delete comments? Hide them? What is your etiquette in conversation?
Replies
Relja Denic@relja_denic
Skylead
Just from the feedback we are getting from our launch currently, I can tell you I'm very happy to get any feedback, negative or positive it just shows me what we are doing well and what we need to fix.
5 hours left till the end and we will see if we can get that 1st place :D
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Find what the true reason behind these, and talk directly and frankly with the people who made it.
CX Redefined
Embrace the power of "constructive" criticism >> Keep calm and carry on
Comment Deleted
I just try to respond in a positive manner and not worry about it in general.
ApyHub : The All in one API Platform
what does negative feedback mean?
Does it mean that the feedback includes something that you/your product etc could be doing better? If thats the case then its not negative at all. Its help.
If by negative we mean "mal intended" or rude, then thats another story.
I search for his/her address
Narrato
I guess, you take the lessons from the negative comments and work on it!
Depends on the comment itself. A negative comment even towards a personal brand can be constructive and without malice, it can be used for self-development, but it is better to ignore useless negativity 🖐️
Try to stay calm and professional, and avoid reacting emotionally.
If they're true I accept and work on them.
what does negative feedback mean?
@busmark_w_nika no comment can hurt you; comments can only teach us something. A comment can hurt you if it creates a movement around it (similar replies, lots of reactions to that, etc); if that's the case, you could just reply to them in a funny way, with puns that demonstrate the contrary. Just watch Figma replying on Twitter/X for example 🤘
As for those related to pricing, I think the discussion is more complex. Most of them you'd just ignore, since there's always someone complaining about pricing. Even if it would have been free they'd still won't use it as other products costs money, hence they feel more premium than yours - but those "**** products ask for money, so they don't use them" 😂
Tiledesk
It is challenging not to take the negative comment personally, but once you've overcome that instant negative feeling, rationalize it and work towards an improvement. I am obviously referring only to the constructive type of feedback, regardless of its connotation.
Scade.pro
It depends on the style of negative comments. If they are from obvious trolls or resemble the rantings of city crazies, it's best to just ignore them. However, if there are some objective points raised, it's good to use them for growth
Honestly I felt bad before. But now I feel numb to the fact. Also it helps most of the time.
Wiseone
Great question, Nika!
Regarding product development, I feel negative feedback from core users is as important as positive feedback. You have to listen to your users and get what bothers them, even if it's hard to hear. In that case, you should see them as a goal to make your core users happy: it motivates you and your team like a challenge.
IXORD
I accept them as a courtesy because they give an honest answer
I believe feedback is always good, the hardest part is to take it to heart and really do the work to change and get better.
@mohammad_elzahaby That's true, it's always harder to be positive and being negative always seems like the easy way out.