How do you handle user feedback and feature requests efficiently?

Question

We're getting more user feedback than we can handle. What tools do you use to collect, manage, and prioritize feature requests?

Christopher Anderson · Accepted Answer

We use Productboard to centralize and organize all our user feedback, feature requests, and bug reports from various channels. It allows us to categorize input, link it to related product initiatives, and prioritize what to build next based on user impact. Highly recommend checking it out if you want to streamline your feedback process!

Dimitris Kargatzis · Answer

Good question, @ashitvora - we're also grappling with the challenge of gathering and centralizing user feedback effectively. While we try to categorize input from various channels (emails, discussions, and calls), it can quickly become overwhelming.

Are there any tools or frameworks you recommend for streamlining this process?

Feliciana · Answer

To handle user feedback efficiently, I organize feedback into categories like bugs, feature requests, and general suggestions. Then, I prioritize them based on factors like impact and frequency. I also regularly communicate with users to let them know which requests are being worked on, keeping them engaged and involved in the process.

How do you handle user feedback and feature requests efficiently?

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