How do you handle negative reviews and turn them into opportunities?
AR Bell
36 replies
Replies
Niko Germish@nikogermish
If we receive negative but objective feedback, that's great because it means we understand how we can grow by improving our service. If the feedback is unreasonable, we try to respond by explaining our vision and approach.
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You have got to take these reviews in stride. Read through the negative reviews to sift out legitimate ones. Then create an action item to remediate the issue.
Every review is a learning experience.
@ryan_kara I Agree with this. You'll have to bearin mind that some might be trolls or bots.
@ryan_kara totally agree that every review is a learning experience. It’s up to you though if you take action from that action
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Every negative review represents the user's experience with the application. The main question here is how to accept this feedback and process it. If you can process it correctly, then you can correct the error. It is very useful.
2. Investigate and resolve: Don't dismiss the criticism. Look into the issue raised in the review and try to understand the root cause of the customer's dissatisfaction. Take steps to resolve the problem and prevent it from happening again.
@amelia_charlie totally agree, and I would also let the customer know that the issue had been fixed thanks to them bringing it up. Make them feel like a part of the solution
Offer compensation: Depending on the situation, offering a discount, refund, or other form of compensation can help to soften the blow and show the customer that you are serious about making things right.
Every negative review represents the user's experience with the application. The main question here is how to accept this feedback and process it. If you can process it correctly, then you can correct the error. It is very useful.
@jasmine_butters Thanks for highlighting the importance of understanding and processing feedback effectively.
To turn negative reviews into opportunities, listen actively to understand the concern, respond promptly with empathy and a solution, and use the feedback to improve your product/service, showcasing your commitment to customer satisfaction. This approach can help you turn dissatisfied customers into loyal advocates and enhance your overall business reputation.
Understand the most common negative reviews and adjust your product accordingly.
Then design a blog post around this new feature that solves this common problem.
looking at competitors negative reviews is also a great strategy to differentiate your product.
You can create a blog post on how you solve x problem and distribute that content into platforms where your buyer personas hang out.
sort of like this..
https://www.growtharchive.xyz/st...
Negative reviews can definitely make the best growth opportunities.
Fortunately, Product Hunt is mostly constructive criticism! If it's constructive criticism, try to understand it and turn it into helpful feedback
Your business is built on negative comments - those are the ones that will get you to the next level!
I would love any kind of comment of Fryda if you have any 💜
I think every review is an opportunity to learn and evolve.
I ask for more details about the issue to gain a better understanding and show genuine interest in resolving the problem.
By being your self don't care what people say about you be yourself
I would say provide whatever they are unsatisfied about plus a extra benefit. Problem solved ! 👊
Every negative review represents the user's experience with the application. The main question here is how to accept this feedback and process it. If you can process it correctly, then you can correct the error. It is very useful.
To turn negative reviews into opportunities, listen actively to understand the concern, respond promptly with empathy and a solution, and use the feedback to improve your product/service, showcasing your commitment to customer satisfaction. This approach can help you turn dissatisfied customers into loyal advocates and enhance your overall business reputation.
Transform negative reviews into opportunities by responding empathetically, offering personalized solutions, and publicly showcasing resolutions, turning dissatisfied customers into brand advocates through exceptional service and genuine care, thus improving brand credibility and loyalty.
The head of BDO of the company where I work, JetSoftPro, a software development service, recently talked about our experience on live steam. I share the link and hope that our experience will be useful for you.
https://youtube.com/live/YwRN2rM...