How do you ensure smooth onboarding for new users in your SaaS?

I make sure even robots can onboard successfully 🤖

Here are a few options that you can implement to ensure smooth onboarding Offer a guided product tour or tooltips to highlight key features and show users how to navigate the platform. Tools like WalkMe or Pendo can help create these interactive guides. Integrate a well-organized knowledge base like Document360 to provide users with on-demand resources. This allows users to explore guides, FAQs, tutorials, and troubleshooting articles at their own pace. Offer live chat support (using tools like Intercom or Zendesk) to provide real-time assistance if users have questions or run into issues during onboarding.

I'll follow your thread because I think it should be one of my next challenge for Sweego Our product is really simple, but I think we could be better

I map out the ideal user journey that leads the user through the key activation milestones. I try to segment this by the ICP and percieved usercase so that each user is not treated as a one size fits all. I set up behavioural triggers (in app, emails etc), to nudge or 'cheer'. I also where possible make it as self service as possible, so have multiple different resources in different ways so the user can learn in the way that best suits them. Depending on the complexity the ability to schedule a calll with someone can make tthe difference without enforcing it.

We also have in-app onboarding and also have tutorials on our website and community spaces (like discord). Also have a series of emails set at a cadence that doesn't overwhelm showcasing key features that helps your target user get their jobs done is key for user stickiness and conversion (if on a free trial for example)

I will create a series of simulated data for users by default, such as example projects. This way, when users enter the interface, they can immediately click a button to see the final effect of the product.

this is an interesting topic. Following on this thread.

We use an in-app onboarding flow with tooltips and a quick tutorial to walk new users through key features. We also send a follow-up email with helpful resources to ensure they’re getting started smoothly.

We use a combination of methods. Firstly, we have an interactive guided tutorial that pops up when a user first logs in. It walks them through the key features step - by - step. Secondly, we send a series of onboarding emails over the first week. These emails include tips, use - cases and links to relevant help sections. We also have a 24/7 in - app chat support for any immediate questions new users might have.

We put a ton of effort into our onboarding flow - interactive walkthroughs, tooltips on key features, drip email campaigns, the works. But most importantly, we have a super responsive support team standing by in case any new users get stuck. Even if you build the smoothest onboarding ever, having that human touch for anyone who needs extra help is key 🔑

Onboarding can definitely make or break the user experience! My team spends a ton of time refining our onboarding flow. Using walkthrough guides, interactive tooltips, personalized welcome emails, and most importantly - a smooth signup process where we only ask for essential info upfront. We also do lots of user testing on the onboarding to identify any points of confusion or drop-off. It's an ongoing process but critical to nail for SaaS retention!

I don’t think there’s a one-size-fits-all game plan for launching a product. Every product and user group is unique. But to get off to a solid start, I believe these three elements are crucial: Tooltips for form fields that need clarification: If users frequently fill out certain form fields incorrectly, that’s a sign you may need tooltips. Try stepping outside of your own perspective. Consider what a user unfamiliar with anything like your product might enter in those fields. Clear tooltips can prevent confusion. Explanatory videos: We created several tutorial videos to help guide users through the onboarding process, and the feedback from the community has been great! You can check them out here: How to create a FAQ automation with easybits: https://youtu.be/EUWyHwacrT4 How to create a Slack Token: https://youtu.be/5obrMMWY5CQ How to create a Telegram Token: https://youtu.be/jqgXoni1Ru4 UX, UX, and more UX: While tooltips and tutorials help, the best way to ensure smooth onboarding is to have a seamless user experience (UX). Apple famously tested their products with kids because kids don’t have the patterns or biases adults do. If a child can easily navigate your product, you’ve probably nailed the UX.