How do you discover customer pain points?
Carmela Padasas
1 reply
🎯 Have a review/feedback form; ask them directly, and they should have a good number to take it.
🎯 Look at competitors' reviews and comments.
🎯 Search your keywords in communities and how they talk about it
Any more insights?
Replies
Mark Lense@mark_lense
In order to improve the perception of the brand and the interaction of the company with the client, various methods can be applied to improve communication between the buyer and the seller of services or goods. I recently read about great customer service and found it very helpful to learn about the importance of responding quickly to customer questions and inquiries in order to improve positive feedback. It turned out to be very helpful and relevant.
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