Founders, how did you collect feedback from your beta users?

Question

what are your favourite feedback gathering tool? could be in-app tools, email, slack  channels etc.
did you incentivise users for feedbacks?
I am gearing up for a beta launch, and would be glad to receive some help. thanks!

Imtiyaz · Accepted Answer

The best thing is to get on a call with your beta users for feedback. Yes, you can offer them a good discount or extend a free trial in return.

Aleks Dahlberg · Answer

I'd recommend creating a slack channel and having actual regular conversations with them . Skip the forms and surveys if you can.

Suvojit Manna · Answer

For now I use emails and forms. Audio conversations are also great when it comes to feedback.

I recently read through "Deploy Empathy" which gave some good insight on how to incorporate feedback continuously !

Madhuri · Answer

@imtiyaz922 Thanks for the response Imtiyaz, but what if its an open beta and users might not be very comfortable getting on a call

Madhuri · Answer

@smanna nice! any specific tool or the email, forms are integrated with handled in backend?

Suvojit Manna · Answer

@sonimadhuri nothing complicated as of now just using tally.so

Ramana · Answer

The initial traction could be challenging. Might use a "Review As a Service" as well.

Madhuri · Answer

@jreynoldsdev this sounds cool! will definitely use it in the app

Founders, how did you collect feedback from your beta users?

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