Do you think it's necessary to tell people about your product before they use it?

Shanmukh Gudivada
3 replies
I'm talking about providing user-curated onboarding tours, how-to guides, FAQ's and a resource centre. To feel more engaged, the curations must also focus on the user's day-to-day roles. Do you also believe that users quickly lose interest if either of the above isn't provided?

Replies

Anton Gera
In many cases, users simply won't use your product if they don't have information about what they are about to get into.
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Ruby Alexander
Yes, telling people about your product before they use it is a good idea. It helps them know what to expect, gets them excited about trying it out, and could make them happier with the product in the end.
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Gurkaran Singh
It's like trying to assemble IKEA furniture without the instructions - users might end up with extra pieces! Providing guidance upfront is key to keeping their interest from fizzling out faster than an unstable startup in a volatile market.
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