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  2. Do you think chatbots are needed in B2B?

Do you think chatbots are needed in B2B?

Evgeniy Yakubovskiy
7 replies
Is this tool effective in B2B industry? The idea of automating the communication through chatbots for this segment has matured. What is your opinion, hunters?

Replies

Demi Jones
I think it definitely helps with engagement. Especially for those really interested in the product. What are you thoughts?
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Evgeniy Yakubovskiy
@lysten_inc I believe that not only with engagement, but also with automation of all processes. Our developer said - before every business had to have a website, now I say that every business should have its own chatbot!
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Olivier Tolédano
It is definitely a good complement to the traditional forms to convert your visitors. I also like chatbots in B2B because you can use a different tone with your prospects
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Owen Fay
CustomGPT
We didn't have one for a while but kept a contact us page. Since adding a chatbot about 5 months ago we've received a lot more questions and inquiries. It has helped us work with some users and led them to becoming customers. I would say its worth having.
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Evgeniy Yakubovskiy
@owen_fay Cool experience, thanks for sharing! Chatbots increase user engagement and result in more customers!
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WorkHub
Yes, I think chatbots are needed in B2B. They can help to improve customer service and interactions by automating certain processes. This can be helpful for companies that have a high volume of customers who need support frequently. Chatbots can also be used to educate customers about company policies or products.
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Evgeniy Yakubovskiy
@qudsia_ali Thank you for your opinion. I will add that chatbots can be useful for small businesses as well. Bots allow small businesses to reach a huge online audience without cost. It reduces the cost of customer acquisition and marketing costs.
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