Do you have a specific strategy for encouraging users to leave star ratings and reviews?
Neha
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![Brenna Donoghue](https://ph-avatars.imgix.net/1069244/35767dbd-bf74-4ded-abb2-394b7fa97787.jpeg?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop)
Brenna Donoghue@brenna_donoghue
We've started emailing people right after we know they have had a positive experience in Morgen (ex. after they have checked off a number of tasks from their to-do lists). Would like to add the pop-up in the app at that time, but haven't done so yet.
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@brenna_donoghue Your current approach of emailing users after a positive experience is a good start, will also try it this approach.
To leave reviews we've added reminders after a positive experience (i.e. after the first call with the trainer). It seems to be working
I'm curious too
The specific strategy is this make the product/service so good that they have nothing to complain about :)
Asking them to do it when their experience value of the product... highest chance of them rating it, and for that rating to be positive.