Do you get detailed review from customers or just ratings?
Nitin P
11 replies
Hey, PH Community
I am a newbie PH member. I am working on a plugin that can let users receive feedback on their website. I see that a lot of reviews on websites and even Google are just star ratings with little to no text. Most businesses send a post purchase review link but if the customer just leaves a star rating without a description then that review may not be so useful to other prospective customers. What do you generally do to get a more detailed review from your customers?
Replies
Arun Pariyar@arunpariyar
Detailed review always gives makers the chance to bring real feedback into the process. Ratings are vague to makers but surprisingly good for viewers ha ha
Share
@arunpariyar yes they do but the challange is how to make the user give a detailed review.
It is @nitin_p but as long as you are engaging with your customers and give them transparent and valid reason why you need it. I don't see no reason why its shouldn't work. Also with things like this its always a bit of a number game , the more people you reach out the likely you are to get detailed review back 👍
it is better to get a detailed review so you know what and where there is an issue and needs fixing
We always try to get a detailed review. It has higher credibility. We also uses their reviews to improve our tool.
@luka_vasic do you seek reviews using emails or personally? How do you encourage users to provide details?
I think everyone would prefer a detailed review, but getting people to fill out a quick survey about their experience is often the tough part. I think that's one reason that most reviews are just a quick star rating.
@paul_vanzandt absolutely true and I am guilty of the same myself. Everytime I get a product review email or I on a website I generally just leave the ratings. I wonder if there was an AI review generator that could generate a review and I could just tweak it and press submit if I agreed 😊
My company is always trying to get an extended review on sites like Pissed Consumer to make it more useful for new customers. This can be very important in making a decision.