CPaaS vs. UCaaS
Dhenakar
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How does CPaaS differ from UCaaS?
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Abirami Elangovan@abirami_elangovan
CPaaS vs UCaaS: The modern technologies that transform the existing communication among enterprises. But it might be confusing to choose which will suit your needs and what is the difference?
To put it in a simple,
CPaaS (Communication Platform as a Service): It provides individual APIs and SDKs to enable communication channels to customize existing apps or websites.
UCaaS (Unified Communication as a Service): It provides ready-made team communication and collaboration apps with limited customization.
Who can Choose CPaaS or Vice Versa?
Choosing between CPaaS and UCaaS depends on communication strategies and how they want to communicate with their customers in terms of customer experience. However, let’s see the differences in both technologies for better traction to choose.
Features:
CPaaS
Control - High degree of Customization
Focus - Developer focused
Scalability - Highly scalable
Best for - Highly flexible for specific business needs.
UCaaS
Control - Pre-built features with limited customization
Focus - User-focused
Scalability - Highly scalable too
Best for - All-in-one solution for
communication needs.
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