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  2. Best option for product demo scheduling?

Best option for product demo scheduling?

Solomon Bush
9 replies
What do most people prefer for a product demo?

Replies

Julien Zmiro
Intercom
Intercom
Top Product
I think it could depend on what you're expecting to get from the demo. If you're expecting to get feedback, or to build a relationship with a potential customer, then a call feels like the best option. If you just want to convert / do some acquisition, then pre-recorded might be good enough and even lighter / less intrusive for the viewer.
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Solomon Bush
Log Harvestor
Log Harvestor
@zmiro oh that’s an interesting point. I guess I am interested in both. But until I get true product market fit, I should be trying to spend as much time with my customers as possible. Do you think I could offer both options and let the customer decide?
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Julien Zmiro
Intercom
Intercom
Top Product
@solomon_bush Most people will probably stick with the pre-recorded if you offer both options. Maybe a good approach is to try to get a call first, and if people don't reply (which happens all the time) offer a pre-recorded demo as a follow up message.
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Drew "Sales Playbook Builder" Williams
Drew "Sales Playbook Builder" Williams
Depends on the ACV of your product and who you sell too. Under $1K, PLG, self-guided Under $5K, pre-recorded Over $5K, zoom call demo Over $15K, multiple zoom call demos
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Solomon Bush
Log Harvestor
Log Harvestor
@drewsalesplaybookbuilder this actually makes a ton of sense. So basically the higher the annual contract value the more time I will need to invest in the sales process. I think my customer base could span all these based on their usage. So maybe I should be ready to use all the demo approaches?
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Kathy Turner
Calendly is solid for product demo scheduling, integrates with most calendars, and has features like time zone conversion.
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Solomon Bush
Log Harvestor
Log Harvestor
@kturner_ny8 that’s a good point - I am definitely going to use them to manage the scheduling calendar. Seems to be the go to soul these days.
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