At what stage does the startup need customer support team and special solution for it?

good question. customer support isn't a stage, it's a mindset. start early, but scale wisely. solo founder? you're the first support agent. learn from those early interactions. as you grow, watch for patterns. the same questions popping up? might be time to scale. initially, no need for anything fancy. shared inbox can work. even a slack channel. as ticket volume rises, then consider specialized software. something like zendesk or intercom. now, hiring. don't rush but don't delay. when you're spread too thin, it's time. first hire should be versatile. someone who can do support but can also build it out. then build a team around them. always keep an ear to the ground. feedback loops are vital. your support isn't just solving issues. it's an extension of your product and brand. find that balance between tech and human touch. make each interaction count. 💡

when you have a product in every stage, you always need support teams

As early as you get a few customers.