Are companies misleading you by trying to sell you "AI agents"?

Question

“AI agent” is the new buzzword, and it feels like every company is claiming they support them.

But just because a company integrates ChatGPT (or any LLM) via an API doesn’t mean they’re offering true AI agents.

Here’s the difference:
💡 Not an AI Agent: If you ask ChatGPT via an API to “write an email,” it simply does that—nothing more. That’s an API call, not an email agent.

💡 What Is an AI Agent?
An AI agent works autonomously. For example:
👉 You ask it to "Research Zomato and find the latest news."
An AI agent decides the steps it needs to take—searching online, reading articles, and compiling a report—all on its own, without needing you to manually configure each step.

So, next time someone tells you that they support autonomous AI agents, dig deeper! Are they truly autonomous or just rebranding API calls?

TJ Larkin · Accepted Answer

Spot on about the AI agent misconception. As someone who builds custom AI solutions, I've noticed this creates real challenges for business owners. The difference is crucial - true agents need to understand context, make decisions, and adapt their approach, much like a human assistant would. This 'agent washing' in the market reminds me of the early cloud computing days when everything suddenly became 'cloud-based.' What's most concerning is how this confusion might impact businesses making strategic AI investments.

Susie Johns · Answer

I think the key is understanding whether the AI is doing the thinking and taking action on its own or if it’s just responding to pre-configured instructions.

Pappu Bind · Answer

I agree with you! It's important to differentiate between a simple API and a true AI agent.

James Robert Anderson · Answer

Unfortunately a lot of companies are just slapping the 'AI' label on their products without really delivering on the promise of intelligent agents that can truly understand and assist users. It's important to look beyond the marketing hype and carefully evaluate if a product is leveraging AI in a meaningful way to provide real value and not just using it as a buzzword to drive sales. The key is to focus on the specific capabilities and user experience rather than getting caught up in the 'AI agent' label alone.

Ohans Emmanuel (remention.ai) · Answer

This is so true!

Sayoni Dutta Roy · Answer

@tjlarkin I cannot agree more.

Hassan Sajjad · Answer

This helps a lot. AI hype can be misleading, but true agents are more than just API calls.

Emily Willis · Answer

Great discussion Sayoni, thanks for highlighting 😍

Upendra Kumar · Answer

For me it's essential to dig deeper and understand whether they're offering genuine, self-sufficient agents or just rebranding regular API calls.

Naeem ali · Answer

You're right, Sayoni Dutta Roy. Many companies misuse the term "AI agent." True AI agents work autonomously, making decisions without constant input. Using ChatGPT via API for tasks like writing an email isn't the same as an autonomous agent. It's important for companies to clarify whether they offer true AI agents or just rebranded API calls. https://spotifypremiumapk.tr/

Answer

I totally agree. It seems like every company is jumping on the AI agent bandwagon, but most are just using APIs. True autonomy in AI agents is what really sets them apart.

Answer

It’s frustrating to see companies throwing around terms like "AI agent" when they’re just using ChatGPT API. This distinction is crucial for understanding what we're actually getting.

Answer

I've always felt there's a lot of over-hyping with terms like AI agent. Its great to see someone explain the difference so simply. Real AI agents are much more than just API calls.

GloriaPadilla · Answer

I think it depends on the company and their marketing approach. Some companies might overhype the capabilities of their AI agents to make them seem more advanced than they really are, which can be misleading. But there are also plenty of companies that are transparent about what their AI can do and are genuinely trying to improve user experience. It’s important to do your research and read reviews from other users before making a decision.

Are companies misleading you by trying to sell you "AI agents"?

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