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    AI-Powered IT Support: The benefits and limitations of using AI in customer support and IT helpdesks

    Nitesh Jamod
    3 replies

    Replies

    Jonathan Michael Blake
    AI can definitely speed up response times and handle basic support queries, but I agree that complex issues still need that human touch. Maybe a hybrid model using AI to triage and route issues, with humans stepping in for the tricky stuff, could provide the best of both worlds 🤖👨💻
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    Mathews Simons
    I’ve used AI-powered IT support, and while it’s fast, it sometimes struggles with unique issues. How do you keep it effective?
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    Nitesh Jamod
    @mathews_simons AI-powered IT support is great for speed, but pairing it with human oversight ensures unique issues are handled effectively.
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