AI Chatbots vs. Human Support for SaaS: Which is Better?
Maggie
3 replies
As a SaaS company, I initially used human support agents, but the costs quickly became too high. I’ve noticed many companies switching to AI chatbots to handle customer interactions, and I’m considering making the switch. For those of you who’ve tried both, which approach has worked better for your business? Are there trade-offs in terms of customer satisfaction or efficiency? Would love to hear your experiences!
Replies
Muhammad Nur Ichwan@mhdnurichwan
It depends on the task/flow. If the task only covers with repetitive things, chatbot still a great idea for us. But, if human have a specific or complex problem, that mean we need a human approach with the real human support.
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Hybrid's the way. AI for quick stuff, humans for complex issues and that personal touch.
I think human support is better