AI Call Centers: yes or no?

Question

AI can sort calls, answer typical requests, automate data collection, and support operators - no more memorized scripts.

However, at JetSoftPro, a software development service, we see risks associated with reduced personalization, which goes against current trends. Additionally, there are concerns about robot errors and the still high cost of making AI voice assistants truly functional.

I recommend reading the article, in which is discussed the contradictions businesses may face during their development:
https://jetsoftpro.com/blog/ai-call-center-opportunities-and-risks/

Umar Saleem · Accepted Answer

I believe that AI can efficiently handle calls, answer common queries, and automate data collection, easing the burden on human operators.

Anupreet Singh Lamba · Answer

AI calling agents will be better than human calling agents in the next couple of years, I am very closely following this space, and no Chat-GPT + TTS will not be the ultimate solution, speech-native AI models are coming!

Robyn Kline · Answer

No way, José! I've had enough robotic responses to last a lifetime. Give me a real person who can actually understand my problem and not just regurgitate pre-programmed answers. AI might be efficient, but it's seriously lacking in the empathy department.

Answer

As someone who's worked in call centers, I'm cautiously optimistic about AI. It could definitely take care of the mind-numbing repetitive stuff we dealt with daily.

My3 Murthy · Answer

I think it depends on how useful the AI call centers are to me. If they have the ability to answer my very specific or unique questions then i don't mind an AI call center.

Answer

I'm on the fence about this. Sure, AI can handle the basics, but nothing beats a human touch when I'm really frustrated with a product.

Answer

A call center is where people call to share their problems and expect problem-solving from the call. As people's problems derive, I don't think AI as call centers could work as the bot answers might not always suit everyone.

Matt Cloud · Answer

I switched banks due to roboagents so that's a nogo for me!

Nola S. · Answer

Yes, AI call centers handle high volumes well and are cost-effective.

Joseph Parker · Answer

No, AI alone can lack the personal touch customers sometimes need.

Edward Moore · Answer

Yes, AI can manage routine tasks, but human agents are still essential for complex issues.

Lucas Benjamin Foster · Answer

I think AI call centers have potential but agree there are challenges. Personalization is key these days and AI isn't quite there yet. I'd be worried about weird robot errors frustrating customers. Plus the cost to make the AI truly functional is still pretty high. Probably best as a support tool for human agents rather than a full replacement at this stage. Just my 2 cents!

AI Call Centers: yes or no?

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