Accuracy and Relevancy for AI chatbot
Chris Max
15 replies
Hey folks. Glad to join the discussion. I am Chris, currently running enbotAI (www.enbot.ai) which provides customizable AI Assistant solutions to business websites.
Accuracy and Relevancy are always key to customer satisfaction during customer service therefore we've spent quite a lot of effort orchestrating the dialogue flow process to make sure various queries are directed to the right path and only the accurate answers get retrieved and generated.
Comments all welcome and much appreciated!
Replies
Kavya Tripathi@kavyaaatripathi
Launching soon!
Hi Chris, where can I check your products?
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@kavyaaatripathi Thanks for asking. It is www.enbot.ai
alancing accuracy and relevancy often involves iterative testing. We use A/B testing and user feedback to refine the chatbot’s responses and improve it performance
I prioritize setting up a robust FAQ syestem and regular training sessions for the chatbot to ensure it tays accurate and relevant as new queries and scenarios arise.
A chatbot needs to understand user intent to be effective. Accuracy alone isn’t enough if it misses the user’s context.
One thing I’d suggest is incorporating user feedback loops. This helps in continuously improving both the accuracy and relevancy of responses.
Ensuring accuracy in responses is crucial for building trust. I always focus on refining the training data and constantly updating the model to enhance both accuracy and relevancy.
Relevancy can sometimes be as important as accuracy. It’s about not just providing the right answer but also understanding the context of the question to make responses truly helpful.
I find that regular updates and feedback loops are essential for maintaining both accuracy and relevancy. Continuous learning from real interactions helps improve the chatbot’s performance over time.
The accuracy and relevancy of AI chatbots really depends on the underlying language model and training data. I've found Claude to be quite good for powering chatbots, as it provides relevant and appropriately detailed responses. And tools like Jasper.ai make it easy to build chatbots without coding. But you'll want to test a few options with your specific use case to see what works best. Happy to share more specifics if you have other questions!