Product for voice workflow

Hi there. I'm looking for product that will help me with voice recordings. For example: I have a long call record and there are a lot of informations which I have to note. For now I'm writing it down in my notebook but that isn't best solution for this. I want to insert them on a timeline or something, make captions etc. What do you guys recommend for me? there's any tool to help me with that? Thanks!