Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.
We reconfigured Zendesk chat so you can anonymously chat with our founders - from the app! It's not real-time, but our founders will get back to you by the next business day!
As one of the top customer service ticketing software, Zendesk has enabled us to seamlessly integrate with customer environments and analyze their data, thanks to its robust integration capabilities.
Zendesk for TikTok Shop improves access to customer assets, enhancing service, comms, and engagement. Inbound messages, including video, product cards, and order cards, appear in Zendesk workbench.
The ChatGPT Suggested Reply App helps agents create meaningful answers for customers. It uses ChatGPT to generate well-funded replies based on ticket content. Agents can even request the App to rework Help Center articles into meaningful answers.
ChatGPT Ticket Summary for Zendesk
Ticket Summary is a Zendesk Support sidebar app that provides ticket insights next to the ticket, including a problem summary, current solution overview, and sentiment analysis. Agents can add these items as tags or internal comments for easier reporting.
