WATI by Clare.ai

It's important to consider the people who are behind a business. If your vendor doesn't respect you and your valid concerns like not putting WATI branding and BACKLINK on our website are being disrespected. No point continuing with them. They voluntarily canceled our service mid way without giving us a chance to migrate out and sent a "We will miss you!" emailing mocking us as a customer. One cannot misuse the trust of a customer more than this. Our bad that we did not have a backup option ready, now we will.

My experience with WATI has been transformative, especially in building scalable solutions for sectors that rely heavily on personalized customer engagement, like agriculture. We started using WATI in 2020 to build chatbots that could simplify and digitize farmers' processes, from managing their income and expenses to staying updated with market rates and accessing expert advice. WATI’s user-friendly interface and robust feature set allowed us to quickly roll out solutions without needing a large technical team, which was a critical factor for us as a startup. The platform’s ability to easily integrate with WhatsApp has been a game-changer. It allowed us to meet farmers where they are—on a platform they already know and use daily. Beyond that, the automations we’ve built using WATI have streamlined customer interactions and allowed our team to respond efficiently to queries via features like “Krishi Clinic” and market updates through “Krishi Mahiti.” While we’ve found immense value in the platform, the only challenge has been waiting for certain feature updates, like the delayed access to Meta Flows. Despite that, the overall benefits of WATI have far outweighed these minor setbacks. The platform has allowed us to offer real-time solutions to farmers, making their lives easier and more productive.

Expect to get lots of errors, i've been using their service for almost 2 years now. There is a lot of erros, once, they took 3 months just to fix " is writing mesaage " that somehow missing. and now, everyweek, we encounter errors message not sent, account suddenly not verified, cannot login for days and the worse thing, if you tried to contact them they will direct you to whatsapp, but in whatsapp you get directed back again to website, and there you go, goes in circles. email support as slow as gravity on the moon, forget it, just use another BSP.

Excellent solution for lead generation, chat boat for customer service, e-commerce solution, database management and broadcasting messages. Highly recommend. I am using wati from last two years. Increase our sales and customer engagement.

WATI is a solid tool for managing customer communication through WhatsApp. It offers features like automated replies, chatbots, and broadcast messaging, which make handling large volumes of customer inquiries easier and more efficient. The integration with platforms like CRM systems and Shopify is seamless, which adds a lot of value for businesses looking to keep all their data in one place.

What sets WATI apart is its seamless integration with WhatsApp and the reliability of the service. The team behind WATI is also highly responsive, providing solid support whenever needed. While some advanced features like analytics could be more detailed, the overall experience has been positive, and the platform continues to evolve to meet user needs. WATI is a strong option for businesses looking to streamline their WhatsApp communications and enhance customer engagement.

Wati is the best platform that I had ever used as part of client management and it increased our client quality and we got more businesses. Wati is easy to use and understand. I am very happy to continue with Wati. I would say their CRM is awesome and it is making our business better.

Wati features are way better than any other service providers in this segment. It's because they have very easy interface and my team can do their job easy in wati like interacting with existing customers or new campaigns. Their automation tools is so easy to setup that it literally take 1 min to connect with keywords to trigger. Chat automation tool is very user friendly.

It was meant for those who understood that hard work pays, that no matter what Hope is never a strategy.

Terrible, customer support is terrible. Don't use wati please