This guy is terrible, I've been waiting to solve basic issues for more than a month, and despite several reminders emails this guy (the founder who also acts as customer support) is unresponsive and unconcerned. This happened in more than one occasion. Some real review for Product Hunt FTW
Designmodo
Hi Paolo,
I hope you’re doing well.
This is Andrian, the support representative who previously tried to assist you. Unfortunately, I wasn’t able to resolve your issue due to a lack of response from your side. Our last conversation was left unresolved because you did not reply to my questions, which were necessary for further investigation. Given the lack of communication, I had to consider the case closed.
However, after a week, you reached out again with a message that included insults toward our support team (citation: "you customer service is really shit"). I’d like to clarify that we are here to help, but we expect mutual respect in our interactions. Over the past year, we’ve assisted you with several issues, and while we haven’t received any positive feedback, we now see a negative review based on this situation.
If you’d like to continue this discussion in a respectful manner, I’d be happy to assist you further through our support center. Please provide the necessary responses so we can properly investigate and find a solution for you.
Best regards,
Andrian