So happy with the final product for a birthday celebration. For the technically challenged users, who found it difficult to upload, I had them send me the video and I proceeded to upload it for them. It came out beautifully and I'm so happy with the final product. I am middle aged and somewhat technically competent but not enough to put together a complete video show. I used the diy edit feature and I found it well worth the 29.00 to have Tribute email reminders and have a collective site to see all the videos and arrange them to my liking. I also uploaded a slide show of pictures and then had the tributes at the end of the slide show. It was easy for me to figure out the basics and when I did have a question, customer service was helpful. I don't know about the concierge service features, but if you are somewhat technically capable you can figure out the DIY part and do it yourself. Thank you Tribute for helping me create a wonderful memory for my family member.