Privacy

Very poor company, 2factor and locked out of my account.

I've been a user for many years. The first red flag was at least 5 years ago- They randomly suspended my account for using it as intended. Once that was sorted, the next hurdle began. It randomly wouldn't let me create cards anymore for probably a year because it un-verified my bank. Again..Got that sorted. Eventually. Recently, there have been two fraudulent attempted charges on cards closed back in 2016. I think I'm doing them a favor by giving them a heads up on the data breach - instead, they disregard my information with extremely snarky, unprofessional remarks and finally deny all accountability. Shameful company that has wasted their potential. I ended up closing my account as I haven't had a use for it in a long time. A few years back, they started allowing charges to go through on closed cards if they were subscription based. Defeated the entire purpose of protection. I wouldn't trust this company with any of my sensitive information.

Too much stringent; won't approve clearly legitimate applications or waste lots of their time to do so

This is a great idea that's well implemented. An excellent approach to increase security and let you control charges to each card individually. The web site is easy to use and the support is very good. Other users here have complained about various problems but I've encountered none of them. I'm a happy customer and am increasing my use of the service.

I previously had an account with Privacy for 6+ years. I closed the account after they disabled my account without any notice causing all my cards to decline over the next couple days. I tried signing up again 2 months later with one of the paid plans and got denied. I have a long email chain of 17+ emails saying they've sent me a refund and to just wait a couple more days. They stopped replying to me as soon as I was no longer able to chargeback with my bank and I've yet to receive a refund.

The time I used it was an amazing product but if a user can use it without an American Bank or Credit/Debit Card issued in the US would be great

My account was suspended due to them not being able to identify me. Even after I gave them my full SSN and Bank details! Would highly recommend avoiding this website.

Racist customer service, ADA suspended me from the website all because of the color of my skin. Heck, they won't even give me a reason The supervisor (Seth) refuse to activate my account.

Difficulty to use and access