On Air Parking

I tried using On-Air Parking for the first time the last week when my nine y/o daughter and I were trying to fly to Florida to visit for a family wedding. We were going to fly out of Cleveland Hopkins Airport and so I called On-Air Parking to confirm that the facility that I would be parking my vehicle at had a shuttle to the airport and to make sure it ran (24x7), as my return flight was early in the morning. The representative assured me, that was the case and so I booked with them. After arriving to the designated parking facility, the attendant informed me that in fact the shuttle was broken down. At that point I asked if he could call me a cab and he said they won't show up if he does. That made me concerned that if I would call a Taxi, Uber, or Lift, they would not show up in a reasonable amount of time which would cause unneeded delays. So, I decided that my best option was to get back into my vehicle and pay the premium fees at the airport parking (which was what I was trying to avoid in the first place). I feel that if I had known that the shuttle was not available before making the reservation, I could have chosen a different remote location and avoided paying for airport parking. Please let me know if my thinking is wrong, but I feel On-Air Parking is responsible for the difference that I ended up paying for the higher priced parking and possibly more for the hassle and extra time / gas it took to find the parking location and then drive back to the main road.

The worst, they did not pick me up to take me to the airport nor pick me up on my return. Then refused to refund me for services paid for but not provided. What a scam. stay away. Here is there response after not picking me up as paid for: OnairParking (OnAirParking) Nov 26, 2024, 11 :53 AM EST Hello Robert, Thank you for contacting On Air Parking! We apologize for the inconvenience you encountered during your parking experience at one of our partner facilities. Shuttle services for this facility run 24/7 every 30 minutes, unfortunately, facilities have no control over the number of passengers they receive, and if full, and no other shuttle is available you would have to wait for next shuttle trip. We would recommend you reach out to the courtyard directly explaining the situation you had with the shuttle service (shuttle service is provided by the hotel, not us), to see how they can assist. Unfortunately, we cannot issue a refund, since the parking services were used. Regards, Yesenia onairparking.com

I think this is a great app, but we always have things to optimize. Especially updating in time with feedback from users. I think this app can do better.

I purposely timed my one hour trip to this location to ensure I caught the 730 shuttle. I arrived at 720. The shuttle decided to leave early before I even got there. I am livid as this ruined my entire flight plans and I may miss my flight. I will never use this service again.

DO NOT PARK YOUR CAR WITH ON AIR I parked my car with them for 7 days when I returned the window was broken and it had rained in my vehicle for a number of days. They assured me at the site the lot was secure with 30 min rounds by security. No one noticed my car was broken in to and no one told me. I doubt any one is really watching your car with them. The lot doesn't want to reimburse for the window and on-air won't answer or return phone calls.