Somehow, they continuously find new ways to screw their customers. It's almost as if they try to think up ways to do the most damage. FOR INSTANCE- This past weekend they did "system maintenance" which CANCELLED EVERY COMPANY'S EXISTING DEBIT CARDS. Would never happen at a legit bank.
We started our Monday with half of the company's operations down because of failed charges over the weekend. Thanks again Mercury!
P.S. - This is only one example of how Mercury has gone to extreme lengths to screw their customers. I wish I was surprised by it but to be honest, I wasn't, it was just the latest of a saga of epic failures.
Pretty, clean, and intuitive interface, virtual cards, regular updates, and responsive customer service make Mercury a win for my company. I recommend it.
I've been a Mercury customer for around six months. I have seven accounts and find the navigation on the site super easy to use. In terms of customer service, the team is super friendly and knowledgeable. Their fees are totally reasonable and great for my growing business.
Lot of the reviews here seem fake/shady (Say similar stuff, posted on same day, the type of word choice) But either way, Mercury so far has been working fine for me. CS seems to respond within a day or two. Initially had issues with larger payment, msged them and needed to see invoices of that larger amount to permit it. Once done, things have been working. Just sent wire to my international vendor and it seems to have gone through quicker than expected. So far so good.
I wish Mercury were available when I first incorporated my company. We've had to deal with so many time-consuming issues with previous banking partners. Mercury really let's you focus on your key differentiators, not wasting time moving money. Couldn't recommend Mercury more!
