What do people think of Intercom?
The community submitted 542 reviews to tell
us what they like about Intercom, what Intercom can do better, and
more.
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4.3/5All time (54 reviews)
4.5/5
Recently (12 reviews)542 Reviews
We used to be fan of Intercom. We're now still using Intercom for our non-profit but will have to change soon. Their support is really slow and inflexible. They change pricing from a day to the other without consideration.
So be mindful, they have no consideration for their users, it's just really about money!
EDIT: No one from their team ever reached out (obviously)
Recently we've also had more issues with them (pricing changing with no warnings,...)
Kate Sugrue@kate_sugrue
Hi Victor, we have recently changed our pricing to make it much more simpler and transparent, based on feedback from customers and prospects. Someone from our team will reach out to you to understand your concerns better, and we will try our best to address them.
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Best for support chat, CRM, customer data and accurate in app marketing messaging flows.
Intercom's promise of reduced human support and cost savings is appealing, but its execution lacks consistency, leading to occasional hiccups in customer experience.
I use the intercom as an end user on many sites and I can say for sure that adding AI is the most useless updates.
The bot has not answered any of my questions and does not understand when I ask to call people. That's enough
Vet inte ennu har inte kommit så långt men jag återkommer om det när det har gått ett tag mvh K
Customer Success Manager
•
Verified
Intercom has been great to communicate with our clients and new leads. Fun and easy to use.
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