Ditto insurance was so helpful to me while I was trying to choose an appropriate insurance plan. An overall support was provided by the ditto personnel explaining all the aspects of the proposed insurance schemes by providing curated content with pros and cons of each scheme.
Absolute not happy with their service. I live abroad and bought term insurance as per the suggestion of Ditto. After a severe thought purchased the Insurance and until the payment was complete and insurance was issued, there was no discussion about GST Refund. By the time I knew the info, they said getting a refund was impossible. After a lot of cry, they agreed to process it under special consideration. After almost 3 months of hassle and sharing of multiple documents and statements, the final verdict was No GST Refund as payment was performed using an NRO Savings account and not an NRE Savings account.
The agent either had no clear idea of what info was supposed to share or they are trying to hide this information for some kind of benefit.
Individually I am not happy with their service and certainly would not recommend purchasing a policy through them. Better do your homework and use their service or stay away from them.
I took the MaxLife term insurance plan through Ditto's assistance. As they say, they did not make spam calls or push me to take policy until I understood. I was being assisted by Aditi Patil, a Ditto member, who was quick to respond to queries and polite to converse on any term insurance-related issues. I took the policy as an NRI and could avail of the GST waiver option. They informed me to pay the premium using an NRE account (Although I was aware of this through my research). On any day, through my experience, I would suggest taking Ditto's assistance for a term insurance policy.
I had a highly disappointing experience with the Ditto Insurance requirements team. After completing the first round of interviews, I received no follow-up communication despite multiple attempts to seek feedback. The lack of responsiveness and professionalism was quite frustrating and reflected poorly on the company's recruitment process.
I wish I had great experience with Ditto. Unfortunately I didn't. I was speaking with someone who was supposed to help me with porting but he was off due to emergency. Someone else should have been assigned to handle the case. I scheduled another call again but never received any call. When I tagged them over twitter no one actually bothered to respond or reach out.
I am happy to be a small part of this team. The team is passionate about the cause. The larger-than-life cause makes the team resilient. I am sure Ditto will send everyone in their team to the frontline to this cause until the last Indian knows about insurance before buying them.
For customers, Ditto has created an experience with a human touch. I am mean literally. So buying insurance via Ditto is delightful. Ditto knows the fact that you are not just buying insurance, you are protecting your family from a financial crisis. They are serious about making every rupee worth it.
I have seen how hard the team is working to build scalable internal tools just to make sure every customer is served well. I can't wait to share new tools the team is building currently to make insurance simple.
I bought a Insurance thru Ditto. Had a long conversation in WhatsApp with the Ditto Agent. I took couple of days to analyze and shortlist the best plan. Meanwhile there was no push "To SELL" from Agent he patiently answered all my queries. Finally had Google Meet to purchase the policy. I have added couple of additional riders. The Agent asked me to keep some and remove the rest and explained why those riders are unnecessary. After taking the policy there were some hiccups from Insurance company and the agent escalated the same and resolved it.
Thank you much appreciated.