My bike was not returned from a rental, and I currently do not have visibility into when or whether I'll get reimbursed for it. I didn't really look into the details of their process for handling stolen rental gear (my mistake!) before I started renting it out. Now, as far as I can tell they have no hard contract in place for how to manage reimbursement. It seems like it's just up to their goodwill.
They *say* that there's a process for getting reimbursed, but as far as I can tell my claim went to their "Claims Department" to die. If I actually do get reimbursed, I'll update this review.
Edit: After about a week or two of radio silence, I was informed that a check was heading my way. When I opened it, It was for the amount I'd requested, even though I didn't have a receipt for the bike. So in the end it worked out great. I'll be curious to see if they maintain that level of service going forward.
