Super slow in fetching new review, up to 24 hours. It's useless if you are want to reduce the average response time to a few hours. The average response time they show it's only relative to the time they see the review. I guess frequent chron jobs are too expensive for them.
AppReply
Antonio, thanks for your feedback. Our auto-reply rules fetch reviews directly from Google Play API every 10 minutes, just as we communicated that via support chat. Most new user reviews get response within 5-10 minutes after review was posted.
The manual reviews feed is currently in beta and it displays only publicly available reviews which become publicly roughly after 24 hours.
We’re sorry for your bad experience with manual replies, however that feature is still in beta and we’re working hard to improve it in the coming week.
We hope you will reconsider your review. Thanks.