I did a little testing with the team. We managed to answer a few hundred people in a very short time and that's was impressive. Our time for replies has declined quite markedly and I want to point out that implementing AI to create personalized reviews is pretty good at offloading thought activity, it's doubly cool. The benefits are obvious, I think
AppReply
Antonio, thanks for your feedback. Our auto-reply rules fetch reviews directly from Google Play API every 10 minutes, just as we communicated that via support chat. Most new user reviews get response within 5-10 minutes after review was posted.
The manual reviews feed is currently in beta and it displays only publicly available reviews which become publicly roughly after 24 hours.
We’re sorry for your bad experience with manual replies, however that feature is still in beta and we’re working hard to improve it in the coming week.
We hope you will reconsider your review. Thanks.