Purchased 2Slash on 7/27.
Never got a receipt for my purchase.
More importantly, 2Slash has never worked.
Whenever I try to use 2Slash, it returns this error "Error communicating with our supercharged AI")
As a result, I want a full refund.
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UPDATE: The software app responded to my honest review with lies.
1. After I purchased on 7/25 and notified them that I never received a confirmation of the purchase, they sent me one email on 7/27. This is it copied-and-pasted, verbatim:
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Hi Guin,
Thank you for your purchase with us and for reaching out to us.
Once you pay, you should receive a confirmation from Stripe - if you didn't I am going to take a look at it right away.
You can access your billing information + past by clicking the Manage subscription button in your extension and logging into Stripe - here you will find all the information needed.
Let me know if there is anything missing.
Thank you,
Alex
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Here's my response:
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Hey Alex,
I was finally able to get everything connected, but I never did receive a purchase confirmation email from Stripe.
Thanks,
Guin
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11 hours later, here's their next response:
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Hi Guin,
No worries I am checking it - but you were able to pull it out from the manage subscription dashboard or want me to pull it for you?
Thanks,
Alex
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After 12 days of trying to get the app/extension to work, I sent an email requesting a full refund. Here's that email:
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I was never able to get a receipt for my purchase.
Also, more importantly, 2Slash has never worked. Whenever I try to use 2Slash, it returns this error "Error communicating with our supercharged AI")
As a result, I want a full refund.
Thank you.
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There was no response to this email.
Later that day (8/9/2023), I received a receipt for my original purchase. And finally, an email from Alex, telling me not to "get annoyed" (I'm not annoyed. I simply want a refund and to be done with 2Slash which didn't work) and trying to talk me out of a refund.
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Hi there,
First we very much want to help you resolve your issue and are always in constant communication with you.
So let's tackle it one by one if you don't mind:
1. Your receipt is being handled by Stripe and they are the ones that need to send it - I understand you didn't get it. I just manually sent it from Stripe to try and see if it helps.
2. Let's see if we can resolve the error communicating with... thingy, you use your own API key so the exception is not representing the true error which is: You exceeded your current quota, please check your plan and billing details.
This has to do with your key and not 2Slash.
3. I understand you want a refund but it seems the reason why it's not working is not because of us - what I can do as a one time thing is to switch you to an annual plan and not charge you extra. This will be a huge discount as the annual plan costs $96, you will be able to use 2Slash's keys and it will work well.
No need to get annoyed, we are always here to help you resolve your issue and answer as quickly as we can - we aren't hiding or running away and trying our best to support all of our customers.
I hope that we can resolve this quickly.
Thanks,
Alex
Hi Guin, as answered in the email we had sent you. You had purchased the lifetime plan which works on bring your own key. After further checks your personal key has an issue: "You exceeded your current quota, please check your plan and billing details". We had been super nice and responsive about it and even offered to convert your lifetime plan to a much more expensive yearly plan (to use our key) for FREE. As for the receipt - we sent you a copy + sent you instructions on how to get another copy. I believe we did everything we can to assist - we had also been super responsive to any of your requests.
Oh, let me tell you about 2Slash - it's a total writing sidekick! Just a little "//" tap in any text box and bam! This AI wizard pops up, helping you whip up short and sweet content. Think catchy captions, slick social posts - you name it. I've used it when my brain's on vacation, and it's a lifesaver with its snazzy suggestions.
2Slash is seriously awesome! It's like having a super smart buddy right there when you need to write stuff. You just tap "//" and boom, instant AI assistant in any text box. It's perfect for quick social posts, snappy emails, or any short content.
2Slash is a total writing rockstar! Imagine this: you type "//" anywhere, and bam, you've got this super cool AI buddy diving into your text. Need quick content like zippy social blurbs or snazzy snippets? 2Slash has your back. It's my go-to when ideas are MIA, offering awesome suggestions that feel like they're from a witty friend. Seriously, give it a whirl and let the words flow effortlessly! 🎉
My Secret Writing Weapon: Turbocharging Productivity!
2Slash is a game-changer for anyone who writes a lot on email or in copy. It has accelerated my writing process, saving me valuable time every day.
The accumulated time saved is truly significant.
It's been a remarkable boost to my productivity.
2Slash isn't just good – it's a bona fide game-changer. The // shortcut ushers in a writing assistant that's like a maestro for generating concise content. Think of it as an idea factory finely tuned for crafting snappy social updates, impactful messages, and more. The brilliance lies in its ability to dissolve creative blockades, offering up ingenious suggestions that resonate perfectly with your voice. Elevate your expression with 2Slash; it's not just good, it's your secret weapon for linguistic prowess.
A true time saving game changer!
I’m using 2slash for few weeks now and making daily operations, researching and communicating never been easier.
When you don’t have to jump from 1 page to another and just type “//“ it not just saves me time, it keeps me focus as well.
Way to go guys!
I've been using 2Slash for quite some time now and it's amazin!
2Slash AI, it's such a game-changer for anyone seeking assistance with writing, grammar refinement, tweet crafting, and more. From grammar checks to composing engaging tweets, 2slash integrates seamlessly into your browsing experience. Its versatility shines as it aids in generating ideas, summarizing research, and even composing emails, all while maintaining user-friendly experience.
